Reply to ticket (admin)

POST

/v1/admin/tickets/{id}/messages

Admin reply to ticket. Requires tickets:reply.

Authentication: Bearer JWT with admin role. Required permission: tickets:reply.

Request

Authorization

JWT Bearer

Add the parameter

Authorization

to Headers

Example:

Authorization: ********************

or

Path Params

Body Params application/json

Examples

Responses

🟢201

application/json

Admin reply

Bodyapplication/json

🟠400BadRequest

🟠401Unauthorized

🟠403Forbidden

🟠404NotFound

🟠409Conflict

🔴500InternalError

Request Example

Shell

JavaScript

Java

Swift

curl --location '/v1/admin/tickets//messages' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '{
    "property1": "string",
    "property2": "string"
}'

Response Example

201 - Example 1

{
    "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
    "body": "string",
    "author_role": "user",
    "created_at": "2019-08-24T14:15:22.123Z",
    "attachments": [
        {}
    ]
}

Modified at 2026-06-23 04:24:01

POST /v1/admin/tickets/{id}/messages/{message_id}/attachments